Legal

Privacy policy.

How Lian Peptides collects, uses and protects your personal information, and the choices you have. Written in plain English.

Last updated October 29, 2026US · Canada · Europe · Australia
What we collectOnly what we need to take, ship and support your order.
We never sell itYour personal information is not sold or rented to anyone.
You stay in controlAsk to see, correct or delete your data at any time.

01Who we are

This policy explains how Lian Peptides (“we”, “us”) collects, uses and protects your personal information when you visit lianpeptides.com or buy from us.

We are based in China and sell to customers in the United States, Canada, Europe and Australia. For data protection law we are the controller of your personal information.

02Information we collect

Account and contact detailsYour name, email address, phone number and password if you create an account.
Order and delivery detailsBilling and shipping addresses, the products you buy, order history and delivery tracking.
Payment informationPayments are handled by our payment provider. We receive confirmation of payment and limited details such as the card type and last four digits. We never see or store your full card number.
Messages to usAnything you send by email or through our contact forms, such as questions about products or orders.
Device and usage dataYour IP address, browser type, pages viewed and similar information, collected through cookies. See our Cookie Policy.

We do not ask for, and you should not send us, health or medical information. Our products are for laboratory research only.

03How we use your information

  • to process, pack and ship your orders and send order and tracking updates;
  • to take payment and prevent fraud;
  • to manage your account and answer your questions;
  • to send marketing emails, but only if you have agreed (you can unsubscribe at any time);
  • to improve our website and products using aggregated usage data;
  • to meet legal obligations, such as tax, accounting and customs requirements.

05Who we share it with

We only share personal information with trusted service providers who need it to run our business, and only for that purpose:

  • Payment processors, to take and secure payments;
  • Shipping carriers and customs brokers, to deliver your order (customs authorities may receive your name, address and order contents);
  • Website hosting, email and IT providers, to run the store and send emails;
  • Analytics providers, if you accept analytics cookies;
  • Authorities, when the law requires it or to protect our rights.

We do not sell or rent your personal information, and we do not “share” it for cross-context behavioural advertising as defined in California law.

06International transfers

Because we are based in China and use service providers in different countries, your information may be processed in China and in other countries outside your own, including countries whose data protection laws differ from yours.

Where the law requires it, for example for customers in the EU and UK, we use recognised safeguards such as the European Commission's Standard Contractual Clauses for these transfers.

07How long we keep it

Order, tax and invoice recordsKept for as long as tax and accounting law requires, usually up to 7 years.
Account detailsKept while your account is open. You can ask us to close it and delete your details at any time.
Marketing preferencesKept until you unsubscribe.
Support messagesKept for up to 2 years after your question is resolved.

08How we protect it

Our website uses an encrypted (SSL/TLS) connection, card payments are handled by a PCI-compliant payment provider, and access to customer information is limited to the people who need it. No online service can be completely secure, so please use a strong, unique password for your account and tell us straight away if you think it has been compromised.

09Your rights

Wherever you live, you can ask us to show you the personal information we hold about you, correct it, delete it, or stop sending you marketing. Depending on where you live, you also have these rights:

EU / UK

Under the GDPR and UK GDPR you can also restrict or object to our use of your data, ask for a copy in a portable format, withdraw consent, and complain to your local data protection authority.

US

Depending on your state, such as California (CCPA/CPRA), you can ask what we collect and why, ask us to delete or correct it, and opt out of any sale or sharing. We do not sell or share it, and we will not treat you differently for using your rights.

Canada

Under PIPEDA you can access and correct your information and withdraw consent, and you can complain to the Office of the Privacy Commissioner of Canada.

Australia

Under the Privacy Act 1988 and the Australian Privacy Principles you can access and correct your information, and complain to the Office of the Australian Information Commissioner (OAIC).

To use any of these rights, email us. We may need to confirm your identity first, and we will reply within the time the law requires, usually within 30 days.

10Marketing emails

We only send marketing emails if you have agreed to receive them, for example by ticking the box at checkout. Every email has an unsubscribe link, and you can also email us to stop them. We will still send emails about your orders, because they are needed to deliver them.

11Children

Our website and products are only for adults aged 18 or over. We do not knowingly collect information from anyone under 18. If you believe a child has given us personal information, contact us and we will delete it.

12Cookies

We use cookies to run the store and, with your permission, for analytics and marketing. Our Cookie Policy lists the cookies we use and explains how to control them.

13Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. If we make significant changes, we will tell you by email or with a notice on the website.

14Contact us

For any question about your privacy or to use your rights, contact us:

Lian Peptides is based in China and serves customers in the United States, Canada, Europe and Australia.